Frequently Asked Questions

Everything you need to know about your Tuft & Paw order

What is your shipping policy?

We offer standard shipping on all domestic orders, typically arriving within 3-7 business days. Expedited shipping options are available at checkout.

Can I return or exchange an item?

Yes, we accept returns and exchanges on unworn items with original tags within 30 days of delivery. Please visit our returns portal to start your request.

How do I determine my correct size?

Each product page includes a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Afterpay.

Are your materials sustainably sourced?

At Tuft & Paw, we prioritize ethical manufacturing and use high-quality, sustainable fabrics wherever possible to ensure long-lasting durability and style.

How can I track my order?

Once your order ships, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress in real-time.